The work attitudes of employees greatly influences their job performance, as you’d well know if you’ve been in business for 5 years and employ people.
Few business owners take the time to really learn about positive work attitudes that employees can and should have, if you want to even obtain true business freedom.
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Here’s a list of positive work attitudes of ideal employees…
- Arrive at work before they are meant to, every time
- Stay at work until certain tasks are complete, and never ‘clock-watch’
- Ask questions and remember your answers given to them
- Admit when they don’t know something or need help or when they make a mistake
- Rarely complain about anything
Employees with all these attributes sound great, but how many employees have all these?
From experience, about 10% of people would be what myself and hundreds of clients would say.
Before you can find an employee with a great work attitude and excellent job performance potential, you need to be fully aware of what other aspects make up an ideal employee.
People’s Attitudes Can Be Described Like Tree Branches
Attitude can be best described as flexibility.
Think of a tree branch.
A dead tree’s branches don’t bend, they snap. They have little flexibility.
A willow branch has extreme flexibility. A branch can be bent into a circle without it snapping and so it is with good attitude people.
Flexibility is what you want in an employee. It makes them accommodating and willing to do what you want, even if it means changing their role sometimes.
People often ask, how can you improve an employees attitude?
My reply is, you usually can’t. Attitudes are not easy to change and can require months of work.
Sometimes you can give an employee a ‘wake-up’ call with a written warning, but most times when an employee has a poor attitude its best to think about replacing them or ‘riding’them until their performance improves or they leave. Either one being a good outcome.
Attitude is Important, but so too is Aptitude
Aptitude is a very different personality trait.
Aptitude is suitability to a role with inherent or latent potential skills.
Some people are naturally good thinkers and problem solvers (introverts!)
Some people are better at the ‘front line’ of business, meeting and greeting people confidently (extroverts!)
A mechanical repairer would want an employee with ‘hands-on’ skills, that can hold a spanner, learns very fast and has skillful fingers and hands.
A person who has lived on a keyboard and never worked on a car probably won’t have much aptitude for mechanical repairs but would probably be good as a software glitch finder.
The Best Aptitude Finding Tool
It has to be DISC Profiles, where a series of questions are provided and in about 10 minutes they are answered and plotted on two or three graph page results.
DISC Profiling can be learned initially in 5 to 10 minutes, and very thoroughly understood and “mastered” in 2 months of part-time study and practical use.
The rough explanation of DISC Profiles looks like this…
The D for Dominant and I for Influence Profile people are like runners. They think and move fast and change directions and focus fast.
The S for Steady and S for Compliant Profile people are thinkers. Their minds digest content and information so they stick the course instead of changing directions.
D and I profiles like change and embrace it whereas S and C profiles not as much. They are happy doing the same tasks over and over.
This is super important to know for your business because some tasks require a lot of interaction and talking to people.
I and S profiles are people people. They love talking with and interacting with people and prefer it.
D and C profile people are great for leaving them on their own to complete tasks. They prefer to work alone.
Some people are best suited for leadership and sales roles, which are typically D and I profile people.
In other words, they have a great aptitude for it.
S and C profile people are great in technical, quality, repetitive work roles. That’s their aptitude.
It’s also important to know your own DISC Profile to see where your “comfort zone” is, your aptitude and interests in certain tasks in a business.
Which Profile Likes Facts and Figures?
When a business owner has a lot of C in their profile Graph shown by the C point being above the horizontal line for their “Adapted” result, they tend to be good with facts, figures and spreadsheets.
When the C component is very low, they don’t tend to have a love or skill with numbers. That’s not always the case as D profile people can like figures as well.
DISC Profiling isn’t a black and white science. It’s an indicator of tendencies in a person’s behaviour.
In just a few paragraphs of text, are you starting to understand it and see value in the subject?
If so, you’re not alone as that’s why I consider it the No.1 tool for business success there is!
You can learn more about DISC Profiles in this blog post and even watch a video I made describing each profile more.
Identifying Attitudes and Aptitudes in Employees
This is where it gets very interesting.
Your ability to identify both of these very important personality traits has a great influence on your ability to be successful as a business owner.
The first employee you hire doubles your business’ size. The next one only adds a third to the productivity.
You want an employee who has a great attitude, but how can you spot one?
First of all it begins with writing a fantastic recruitment ad.
You need to “attract” a great attitude employee to your business through the use of the ad wording.
A great attitude employee won’t be unemployed right now. They will be working for a “jerk” and feeling under valued and are looking for a great business to work for.
Your ad has to communicate you are a great business, which 95% of all recruitment ads don’t do!
They typical add is all about experience and qualifications and lists them.
Not much to do with attitude or “attracting” the candidate in that. When you use an ad like this, which everyone copies from everyone else, you aren’t looking attractive to these ideal candidates, so they don’t bother applying.
For decades clients have wanted help with recruitment, as soon as the sales start rushing in.
That meant having to apply advanced “copywriting” techniques to ad writing for employees.
When you write an ad that doubles, triples or quadruples the number of phone calls and quality of them, that’s powerful and that’s what a great recruitment ad can, will and has already achieved hundreds of times for clients’ businesses.
Without turning this blog post into a 1,000 word explanation of writing ads only, its something to mention here as this is why some businesses never hire great people. Their ads repel them instead of attracting them.
Great attitude people don’t apply to poorly worded ads.
When your ad runs, next you want to determine attitudes. Remember the word flexibility? That needs to be applied here now.
You want to check the flexibility of the candidates, again something that could fill 1,000 word blog post alone.
Some clients have interviewed people at 5.30am, while others Saturday afternoon.
The keen, “flexible” ones show up, the rest don’t.
A light aeroplane training business did exactly that with the interviews all at 5.30am. Only one person turned up, but they had a great attitude and was given the position.
When you have interviewed people with tricky, flexibility testing questions, you should get the candidates down to 2 people. Then you are best to DISC Profile them both to see what their Profiled results are.
Keep in mind whether the position you have for them is “task” orientated or “people” orientated.
Do you need a leader or a follower/responder?
The suitability of the role to the person’s DISC Profile is important.
If you put a great attitude person in a job role that doesn’t suit their DISC Profile, they can do it, but its putting them under tension.
Sooner or later they may get sick of the job as a result because it’s not one they love as they’re not using their skills and talents regularly. This is why DISC Profiling is so important and beneficial to learn.
When a person doesn’t enjoy their job, that can be seen as having a poor attitude.
When you combine both a great attitude and great aptitude for an employee, combine it with regular team meetings, yet another 1,000 word topic, you’ll have a very happy, productive, reliable, loyal employee who will never want to leave you!
Is that worth learning all about people for?
It can change your whole life, business success and level of fulfillment from your business.
No more frustrations with employees, no more let downs, no more having to put employees off and spending months training new ones.
Learning isn’t expensive, ignorance is.
You only pay to learn once, and it only takes months. Then you get to benefit for years.
How many years do you intend to own a business for?